FAQs
General Questions
1. What is CBD?
CBD (cannabidiol) is a naturally occurring compound found in the hemp plant. It’s non-psychoactive, meaning it won’t get you “high,” and is commonly used for overall wellness.
2. Is CBD legal?
Yes! All of our products are compliant with federal regulations and contain less than 0.3% THC, making them legal in all 50 states.
3. Will CBD make me feel “high”?
No, CBD is non-intoxicating and will not cause a “high.” Our products are designed to support wellness without psychoactive effects.
4. Do your products contain THC?
Some of our products contain trace amounts of THC (less than 0.3%), while others are THC-free. Please check the product description for details.
Product-Specific Questions
5. What types of CBD products do you offer?
We offer a variety of CBD products, including:
- CBD Gummies
- CBD Tinctures (oils)
- Topicals (creams and balms)
- CBD Pet Oil and Pet Treats
6. How do I use CBD Gummies?
Simply eat the gummies as you would any other snack. Each gummy contains a specific dose of CBD, so check the packaging for instructions on serving size.
7. How do I give CBD to my pet?
For pets, you can use our CBD Pet Oil by adding it to their food or directly into their mouth. Pet Treats can be given just like regular treats. Always follow the dosage recommendations on the package based on your pet’s weight.
8. How much CBD should I take?
The right dose depends on your individual needs, body weight, and experience with CBD. We recommend starting with a small dose and gradually increasing until you find what works best for you.
9. How long does it take for CBD to work?
The effects vary based on the product and your body. Gummies may take 30-60 minutes, while oils can work faster when taken under the tongue. Topicals typically work within 10-15 minutes when applied directly to the skin.
Ingredients and Sourcing
10. Are your products organic?
While our products are not certified organic, we use organic, high-quality ingredients in the products we make in-house, such as our CBD Body Butter, CBD Soap, and Sea Moss Gel with CBD. For all products, check the label for specific ingredient details.
11. Where do you source your CBD?
Our CBD is sourced from premium, organically grown hemp in the USA, ensuring quality and purity.
12. Are your products tested?
Absolutely! All our products undergo third-party lab testing for potency, purity, and safety. Lab reports are available upon request or on our website.
Shipping and Returns
13. Where do you ship?
We ship throughout most of the United States. However, there are a few states where we are unable to ship our products due to state regulations. At this time, we do not offer international shipping.
14. How long does shipping take?
Orders are processed within 1-2 business days, and shipping typically takes 3-5 business days depending on your location.
15. What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, please contact us to initiate a return or exchange.
16. Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email so you can monitor its progress.
Safety and Usage
17. Is CBD safe?
CBD is generally considered safe for most people and pets. However, if you have specific health conditions or take medications, consult your doctor before use.
18. Can I take CBD with other medications?
If you’re taking other medications, we recommend consulting your healthcare provider to ensure there are no interactions.
19. Are there any side effects?
CBD is well-tolerated by most users, but some may experience mild effects like drowsiness, dry mouth, or changes in appetite. Always start with a low dose.
20. Can pets have side effects from CBD?
Most pets tolerate CBD well, but some may experience mild drowsiness or upset stomach. If your pet reacts poorly, stop use and consult your veterinarian.
Other Questions
21. Do you offer discounts or sales?
Yes! Follow us on social media or sign up for our newsletter to stay informed about upcoming sales and exclusive discounts.
22. How can I contact customer service?
You can reach us via email at [insert email address] or through the contact form on our website. We’re happy to assist with any questions!
23. Do you offer subscription services?
Not yet, but we’re working on it! Stay tuned for updates.
24. Can I find your products in stores?
Currently, our products are available exclusively online at jadesbotanicalgarden.com.
25. How do I know which product is right for me?
Check out our Product Guide on the website or contact us for personalized recommendations.
If you have any other questions that are not mentioned here please reach out to us at support@jadesbotanicalgarden.com or 716-249-1630